Questions about which seed is right, how to treat your soil, or anything else — our team replies within one working day.
COMMON QUESTIONS
How do I know which seed is right for my garden?
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Use our free 3-step Lawn Finder on the homepage. It takes under 2 minutes and gives you a personalised recommendation based on your sunlight, soil type, and goals. Alternatively, contact us directly and one of our experts will advise you.
What if my seed doesn't establish?
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We offer a full 30-day satisfaction guarantee. If your seed hasn't established within the expected germination window and you've followed our sowing guide, contact us and we'll either send a replacement or issue a full refund.
How do I test my soil pH?
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Our pH Test Kit (included in all bundles, also available separately) provides clear, accurate results in under 10 minutes. We also have a full guide in our advice section on how to interpret your results and which seed to choose.
When is the best time to sow?
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For most varieties, spring (March–May) and autumn (August–October) are ideal. Soil temperature needs to be above 8°C for germination. Avoid sowing in frost conditions or during drought.
Do you offer expert advice?
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Yes — all bundle customers receive email support for 90 days minimum. Full Transform and Year Round bundle customers receive phone calls with our expert team. You can also contact us via the form on this page.
What are your delivery options?
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Standard UK delivery is free on orders over £40 and takes 2–4 working days. Express next-day delivery is available for £4.99. We currently ship to mainland UK only.