Speak to an expert
Get in
touch.
Send us a message
Questions about which seed is right for your garden, how to treat your soil, or anything else — our team replies within one working day.
Common questions
How do I know which seed is right?
+
Use our free 3-step Lawn Finder on the homepage. Under 2 minutes, personalised to your sunlight, soil type, and goals. Or contact us directly and one of our experts will advise you.
What if my seed doesn't establish?
+
We offer a full 30-day satisfaction guarantee. If your seed hasn't established within the expected germination window and you've followed our sowing guide, we'll send a replacement or issue a full refund.
When is the best time to sow?
+
Spring (March–May) and autumn (August–October) are ideal. Soil temperature needs to be above 8°C for germination. Avoid frost conditions or drought periods.
Do you offer expert advice?
+
Yes — all bundle customers receive email support for at least 90 days. Full Transform and Year Round customers also receive phone consultations with our expert team.
What are your delivery options?
+
Standard UK delivery is free on orders over £40, taking 2–4 working days. Express next-day delivery is £6.99. Mainland UK only. See our delivery page for full details.